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Hit business success with Customer Experience Supply Chain

By bayuamus On January 18, 2011 · Leave a Comment

On his book “Do You Matter?”, Robert Brunner mentions about “Customer Experience” as part of the bigger initiative of “Customer Experience Supply Chain”.

Customer Experience is about the same like User Experience; only that the user in this term is also a customer. While “user” is the generic addressing of the one who’ll be using the [...]

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"Two proven formula of success "f(x) = passion x hard work", dictates that if either one is = 0, you're getting nothing." — bayuamus

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